Complaints procedure

Please email complaints@ucfb.com to lodge a complaint.

Your complaint will be acknowledged within two business days and you will receive a final response within 20 business days.

In the first instance, your complaint will be handled by UCFB internally. Should we be unable to reach a resolution then it can then be raised to our awarding partner.

You can view the Bucks New University student complaints procedure here and you can view the UCFB student recruitment complaints policy and process here.